By phone: (502)564-5497
By email: AndreaT.Day@ky.gov
The Office of the Ombudsman
Cabinet for Health and Family Services
275 E. Main St., 1E-B
Frankfort, KY 40621
This office serves as an advocate for Kentucky citizens and works to ensure those seeking various public services are treated fairly.
The Office of the Ombudsman answers questions about Cabinet of Health and Family Services programs, investigates customer complaints and works with CHFS management to resolve them, advises CHFS management about patterns of complaints and recommends corrective action if and when appropriate.