Contact the Kentucky office of the Ombudsman

http://chfs.ky.gov/os/omb/

By phone: (502)564-5497

By email: AndreaT.Day@ky.gov

Online Complaint form

By Mail:

The Office of the Ombudsman
Cabinet for Health and Family Services
275 E. Main St., 1E-B
Frankfort, KY 40621

This office serves as an advocate for Kentucky citizens and works to ensure those seeking various public services are treated fairly.

The Office of the Ombudsman answers questions about Cabinet of Health and Family Services programs, investigates customer complaints and works with CHFS management to resolve them, advises CHFS management about patterns of complaints and recommends corrective action if and when appropriate.

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